Frequently Asked Questions
Everything you need to know about your Sabah experience
How do I determine my correct size?
Our footwear typically follows standard European sizing. We recommend checking our detailed size guide on each product page, as some of our handmade leather styles may stretch slightly to conform to your feet over time.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How should I care for my leather products?
To maintain the quality of your leather, we recommend using a high-quality leather conditioner every few months and avoiding prolonged exposure to direct water or extreme heat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.